Booking terms & activity information
Welcome to EXPLR.SX.
We want every experience — whether it’s a private boat charter, island transfer, or another activity — to be smooth, safe, and transparent.
These booking terms apply across all experiences.
By placing a deposit, you agree to the terms below.
Booking structure & role of EXPLR.SX
EXPLR.SX operates as a guided booking service, connecting guests with independent, licensed and insured activity providers.
A deposit is collected by EXPLR.SX to reserve your date and coordinate your booking.
The remaining balance is paid directly to the activity provider on the day of your experience, unless otherwise stated.
In some cases, full payment may be required at the time of booking. This will always be clearly communicated in advance.
The activity itself is delivered by the independent provider, who is responsible for the operation, safety, and execution of the experience.
Key details such as timing, meeting point, and inclusions will be confirmed with you after booking.
Availability & confirmation
All bookings are subject to availability and final confirmation.
Your requested date and activity will be confirmed after your enquiry and deposit.
Cancellations & refund policy
Unless otherwise stated on the activity page, the standard cancellation policy is:
- Cancellations made 48 hours or more before the scheduled start time are eligible for a refund of the deposit, minus non-refundable payment processing fees (typically 3–6% depending on payment method).
- Cancellations made less than 48 hours before the scheduled start time are non-refundable.
- No-shows are non-refundable.
These terms apply to the deposit paid to EXPLR.SX.
Any balance due to the activity provider is subject to their individual policies.
By placing a deposit, you confirm acceptance of these cancellation terms.
Weather & sea conditions
The sea and weather conditions can vary daily.
Routes, timings, and stops may be adjusted by the captain for safety and comfort.
If your activity is cancelled due to unsafe weather conditions (at the provider’s discretion), you will receive:
- a refund of your deposit, minus non-refundable payment processing fees, or
- the option to reschedule
Travel disruptions & force majeur
We are not responsible for cancellations or changes caused by events outside our control, including travel disruptions, illness, weather systems, or other unforeseen circumstances.
We strongly recommend travel insurance.
Health & participation
Guests should be able to board vessels safely and be comfortable in marine environments.
Please inform us in advance of any medical conditions, mobility limitations, or special requirements.
Lifejackets and safety equipment are provided on all applicable activities.
Children
Children are welcome on most activities when accompanied by a responsible adult.
Guardians are responsible for supervising minors at all times.
Alcohol & guest conduct
Alcohol may be permitted depending on the activity.
Captains and providers reserve the right to limit consumption or refuse service to ensure the safety of all guests.
Respectful conduct is expected at all times.
Equipment use
Equipment such as snorkel gear or paddleboards is provided where included.
Guests are responsible for reasonable use. Lost or damaged equipment may incur charges.
Cross-border travel
Some activities involve entering other territories such as Anguilla or St Barts.
Valid passports are required.
Customs and immigration fees are payable locally and are not included unless stated.
Liability
Participation in all activities is at your own risk.
EXPLR.SX is not liable for injury, loss, damage, delays, or changes arising from the activity itself, which is operated by independent providers.
Any issues related to the delivery of the activity should be raised directly with the provider.
We are always available to assist where possible.
Your rights
These terms do not affect your statutory consumer rights.
Frequently Asked Questions
What is your cancellation policy?
Cancellations made 48 hours or more before the scheduled activity are eligible for a refund of the deposit, minus payment processing fees.
Cancellations within 48 hours and no-shows are non-refundable.
Some activities may have different cancellation terms, which will always be clearly stated on the activity page.
What happens if the weather is bad?
If your activity is cancelled due to unsafe weather conditions (at the provider’s discretion), you will receive a full refund of your deposit with no fees or the option to reschedule.
Routes and timings may also be adjusted on the day to ensure the best and safest experience.
How does the deposit and payment work?
A deposit is paid to EXPLR.SX to reserve your date and coordinate your booking.
The remaining balance is paid directly to your captain or activity provider on the day, unless otherwise stated.
Version: v2026.04
Last updated: 21 April 2026
