Activity Terms & Important Guest Information | EXPLR.SX

Activity Terms & Important Guest Information

Welcome to EXPLR.SX. We want every trip — whether it’s a boat charter, sunset cruise, or another adventure — to be safe, enjoyable, and transparent. These Activity Terms apply across all experiences. Please read them carefully before booking.

Nature & Wildlife Sightings

The Caribbean is alive with turtles, rays, dolphins, seabirds, and colorful reef fish. While sightings are common, wildlife is never guaranteed. We never feed, chase, or harass animals. Captains and guides follow marine park regulations to protect habitats.

Weather, Sea Conditions & Captain’s Discretion

The sea changes daily. Routes, stops, and timings may be adjusted by the captain for safety and comfort. This flexibility ensures the best experience possible, even if the plan differs slightly from the brochure.

Health & Participation

Guests should be able to step on/off boats safely and be comfortable in marine environments. Please share medical conditions, accessibility needs, or mobility limitations when booking. Lifejackets and safety equipment are provided on all charters.

Children on Board

Children are welcome on most activities when accompanied by responsible adults. Guardians must supervise minors at all times. Child-sized lifejackets are available.

Alcohol & Guest Conduct

Alcohol is permitted in moderation. Captains may restrict consumption or refuse unsafe behavior to ensure the safety of guests, crew, and other vessels. Respectful conduct is expected at all times.

Equipment Use & Care

Snorkel gear, paddleboards, and other activity equipment are provided where advertised. Please use responsibly. Lost or damaged equipment may incur charges.

Cancellations & Weather Policy

We understand that travel plans can change, so we’ve designed a clear and fair cancellation policy:

    • Bookings cancelled 48 hours or more before the scheduled activity start are refunded in full, minus a 5% processing fee retained by banks/card providers.

    • Bookings cancelled less than 48 hours before the scheduled activity start are non-refundable.

    • No-shows are non-refundable.

Weather Guarantee
If your activity is cancelled due to unsafe weather (at the activity provider’s discretion), you’ll receive a full refund with no fees or the option to reschedule — your choice.

Refunds are processed back to your original payment method. Depending on your bank, it may take 5–10 business days for funds to appear on your statement.

Cross-Border Customs & Fees

Some activities involve entering other territories (e.g., Anguilla, St Barts). Passports are required and local customs/immigration fees are payable directly in cash. Your captain will guide you through formalities.

Your Consumer Rights

These terms do not override your statutory consumer rights. They exist to set expectations and ensure clarity for all guests.

Activity Annex Pages

For detailed information specific to each destination or activity, please review the following annexes:

Version & Updates

We occasionally update these Activity Terms to reflect new regulations or improvements.

  • Current version: v2025.09

  • Last updated: 22 September 2025